Shipping Policy

Last Updated: October 15, 2026

At Cavalieri, we are committed to providing a reliable, transparent, and convenient shipping experience. This Shipping Policy explains how orders are processed, when customers can expect their purchases to arrive, how tracking information is provided, and what happens if a shipment is delayed or an issue occurs during delivery.

Please review this policy before placing your order. By purchasing from our online store, you acknowledge the shipping terms described below, subject to your rights under applicable consumer protection laws.

1. Order Processing Time

All orders are subject to a standard processing time of 1–2 business days before shipment.

Order processing includes order verification, preparation, packaging, and the necessary arrangements for dispatch.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Our processing time begins after an order has been successfully submitted and the required payment authorization has been obtained.

In certain circumstances, processing may take longer, including during periods of unusually high order volume, payment verification, inventory issues, or operational disruptions.

If an issue materially affects our ability to fulfill your order within the applicable timeframe, we will contact you and provide appropriate information and options in accordance with applicable law.

Please note that order processing time is separate from transit time. Your estimated delivery period begins after the order has been processed and dispatched.

2. Estimated Delivery Time

Our standard estimated delivery time is 8–15 business days after your order has been processed and dispatched.

The estimated timeframe is provided to help customers plan for their purchases. Actual delivery dates may vary depending on the destination, shipping carrier, transportation conditions, public holidays, weather, customs procedures where applicable, and other circumstances affecting transit.

The following timeline summarizes our standard fulfillment estimates:

• Order processing: 1–2 business days.

• Estimated shipping and transit: 8–15 business days after dispatch.

These are estimates, not a guarantee of arrival on a specific calendar date. Weekends and applicable public holidays are generally not counted as business days.

We make reasonable efforts to process orders promptly and meet the shipping estimates presented to customers. We do not intentionally delay the fulfillment of orders.

If we determine that we cannot ship an order within the time stated at checkout or otherwise promised, we will notify you and provide the options required by applicable law. Depending on the circumstances, you may be asked whether you agree to a revised shipping timeframe or would prefer to cancel your order and receive a refund.

3. Shipping Destinations

Cavalieri offers shipping to eligible destinations displayed as available at checkout.

Available shipping destinations may change depending on product availability, operational capabilities, carrier service areas, and applicable restrictions.

Before completing a purchase, please verify that your shipping address is accurate and that delivery to your destination is available.

If we discover that we cannot deliver an order to the address provided, we will contact you to discuss the available options. If the order cannot be fulfilled, we will arrange an appropriate cancellation and refund in accordance with applicable law.

4. Shipping Costs and Fees

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The total amount payable for your order will be presented during the checkout process, together with any applicable shipping charges and taxes that we are required to disclose.

If a free-shipping promotion is available, its eligibility requirements and applicable conditions will be displayed in connection with the offer.

Shipping charges, when applicable, may vary depending on the delivery destination and the shipping options available for the order.

Cavalieri will not intentionally add undisclosed shipping fees to an order after purchase. Any additional charge that requires your authorization will be handled in accordance with applicable law.

5. Order Confirmation and Tracking

After successfully placing an order, you may receive an order confirmation email containing information about your purchase.

Once your order has been dispatched, shipment confirmation and tracking information may be provided when available through the relevant shipping service.

If tracking information is provided, you can use it to review available shipment updates and monitor the progress of your delivery.

Please allow time for tracking information to become active after dispatch. In some cases, the carrier may require additional time to register the first tracking scan.

Tracking information is supplied to help you follow your shipment. Updates may occasionally be delayed or incomplete due to carrier systems or transportation conditions.

If your tracking information has not updated for an extended period or appears inconsistent with the expected delivery timeframe, please contact us at info@cavalieriglobal.com with your order number.

Our customer support team will review the available information and assist you with the next steps.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting your purchase, please verify your name, street address, apartment or unit number where applicable, city, state, ZIP code, and other required delivery details.

If you discover an error after placing your order, contact us immediately at info@cavalieriglobal.com.

We will make reasonable efforts to correct the address if the order has not yet been dispatched. However, once an order has been handed over to the shipping carrier, changes may no longer be possible or may depend on the carrier's available services.

Cavalieri cannot guarantee that an address change will be accepted after dispatch.

If a shipment is returned or cannot be delivered because of an incorrect or incomplete address supplied by the customer, we will review the circumstances and communicate the available options. Any additional shipping charges or deductions will be handled transparently and only as permitted by applicable law.

7. Shipping Delays

Although we make reasonable efforts to meet our estimated delivery times, delays may occasionally occur.

Potential causes include:

• Severe weather or transportation disruptions.

• Carrier service interruptions or delivery backlogs.

• Public holidays or periods of unusually high shipping volume.

• Incorrect or incomplete shipping information.

• Customs processing, where applicable.

• Other events that affect the normal transportation or delivery of an order.

If we become aware that we cannot ship an order within the promised shipping timeframe, we will provide the notice and options required by applicable law.

Depending on the circumstances, customers may be given the opportunity to agree to a revised shipping date or cancel the order for a prompt refund.

We will not treat a customer's silence as acceptance of a shipping delay when express consent is required by law.

If an order cannot be fulfilled, or if a customer does not agree to a delay where consent is required, we will cancel the affected order and issue the required refund in accordance with applicable law.

For an order that has already been dispatched but is experiencing a transit delay, please contact our customer support team so we can review the tracking information and available carrier updates.

8. Lost, Missing, or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info@cavalieriglobal.com.

Include your order number, the email address used for the purchase, and any available tracking information.

We will review the available shipment details and take reasonable steps to investigate the situation, including consulting the relevant shipping service where appropriate.

If the carrier marks a package as delivered but you have not received it, we may ask you to confirm the shipping address, check with other household members or the property manager where appropriate, and review any available carrier delivery details.

We will assess each case individually and provide appropriate assistance based on the circumstances and applicable law.

Nothing in this section limits any rights or remedies you may have if an order is lost, not delivered, or otherwise not supplied in accordance with the applicable sales agreement or consumer protection requirements.

9. Damaged Packages or Incorrect Items

If your order arrives with visible shipping damage, contains an incorrect item, or the product appears damaged or defective upon arrival, please contact us at info@cavalieriglobal.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• A clear description of the issue.

• Photographs of the affected product and shipping packaging, where possible.

Our customer support team will review the information and explain the appropriate next steps.

Depending on the situation, the resolution may include a replacement, return, refund, or another remedy required by applicable law.

If the issue is attributable to Cavalieri, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Reporting an issue promptly helps us investigate and resolve it efficiently. However, no suggested reporting period in this policy reduces any mandatory rights available to you under applicable law.

10. Order Cancellations Before Shipment

If you wish to cancel an order, contact us as soon as possible at info@cavalieriglobal.com and include your order number.

Our standard processing time is 1–2 business days, so we recommend submitting cancellation requests promptly.

We will make reasonable efforts to cancel an order if it has not yet been dispatched. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the return procedure described in our Return and Refund Policy.

If we accept a cancellation before shipment, any applicable refund will be issued to the original payment method in accordance with the relevant payment provider's procedures and applicable law.

Nothing in this section limits any legal right to cancel an order or receive a refund.

11. Returns and Refunds Related to Shipping

If a product arrives damaged, defective, incorrect, or otherwise requires a return, our Return and Refund Policy explains the applicable procedures.

Our standard return window is 30 calendar days from the date of delivery, subject to the eligibility requirements and exceptions described in that policy.

For approved returns unrelated to an error by Cavalieri or a product issue, customers are generally responsible for return shipping costs. Where a product arrives damaged, defective, or incorrect due to an error attributable to Cavalieri, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

If we cannot ship an order within the promised timeframe, the applicable shipping-delay and cancellation procedures will apply. Where a cancellation and refund are required, we will not substitute store credit or a gift card for a monetary refund when applicable law requires a refund to the original payment method or another form of monetary reimbursement.

For refund eligibility, processing, and payment details, please consult our Return and Refund Policy.

12. Customs, Duties, and Import Requirements

For shipments that cross international borders, customs authorities may impose duties, taxes, or other import-related requirements.

Where applicable, the responsibility for these charges and requirements will depend on the shipment arrangement, the destination, the applicable law, and the information disclosed at checkout.

Customers are responsible for complying with applicable import requirements associated with their location, subject to any obligations assigned to Cavalieri by law or by the specific shipping arrangement.

If additional charges may apply, please review the information provided at checkout or contact us before purchasing.

13. Customer Support

We understand that knowing where an order is and when it is expected to arrive is important.

If you have questions about an order, need assistance with tracking, or would like help resolving a shipping issue, please contact our customer support team.

When contacting us, please provide your order number and the email address associated with your purchase so we can identify your order and assist you efficiently.

We aim to review shipping inquiries promptly and provide clear information about available next steps.

14. Changes to This Shipping Policy

Cavalieri may update this Shipping Policy from time to time to reflect changes in our shipping procedures, available services, operational arrangements, or applicable legal requirements.

Any updates will be published on this page, together with a revised “Last Updated” date.

The policy in effect at the time of your order will generally apply to that purchase, subject to any subsequent agreement with you and applicable law.

We encourage customers to review this page periodically to remain informed about our shipping procedures.

15. Contact Information

If you have questions about this Shipping Policy, need assistance with delivery, or wish to discuss an order, please contact us using the details below.

Company: Cavalieri

Email: info@cavalieriglobal.com

Phone: +1 (472) 431-3791

Business Address:

Jasmine Tiara Williams
2123 Winyah St
Georgetown, South Carolina 29440
United States

Cavalieri is committed to providing transparent shipping information, assisting customers with delivery questions, and handling shipping-related concerns in accordance with our published policies and applicable law.

Cavalieri — Fine Timepieces.