Return and Refund Policy

Last Updated: October 15, 2026

At Cavalieri, your satisfaction is important to us. We want every customer to feel confident when purchasing a timepiece from our collection. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process, subject to the terms outlined in this policy.

This Return and Refund Policy explains the conditions for returning products, requesting refunds, reporting damaged or incorrect items, and contacting our customer support team.

1. Return Eligibility and Return Window

Cavalieri accepts return requests within 30 calendar days of the date your order is delivered.

To qualify for a standard return, the following conditions must be met:

• The return request must be submitted within the 30-day return window.

• The watch must be unworn, unused, and returned in its original condition.

• The watch must be free from scratches, damage, alterations, or signs of wear beyond what is reasonably necessary to inspect the product.

• Original packaging, including the presentation box, accessories, manuals, protective components, and other items supplied with the order, must be included where applicable.

• Proof of purchase, such as your order confirmation or order number, must be provided.

• The return must be approved by our customer support team before the product is shipped back.

Products returned with missing components, unauthorized modifications, or damage caused after delivery may not qualify for a full refund, except where otherwise required by applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Support Team

Email info@cavalieriglobal.com with the subject line “Return Request” and include:

• Your full name.

• Your order number.

• The email address used to place the order.

• The reason for your return.

• Photographs of the product, if relevant to your request.

Step 2: Wait for Return Instructions

Our customer support team will review your request and provide instructions regarding eligibility, packaging, and shipment.

Please do not send a product back before receiving return authorization and confirmation of the appropriate return destination.

Step 3: Prepare Your Package

Pack the watch securely in its original packaging, together with the accessories and other items included with your purchase.

We recommend using a shipping service that provides tracking and keeping your proof of shipment until the return has been completed.

Step 4: Ship Your Return

Send the approved return using the instructions provided by our customer support team. The customer is responsible for arranging and paying for return shipping when returning an item for personal preference or another reason unrelated to a product defect or an error by Cavalieri.

For products that arrive damaged, defective, or incorrect, please contact us before arranging shipment. Cavalieri will provide appropriate return instructions and cover reasonable return shipping costs where the issue is our responsibility, as required by applicable law.

3. Damaged, Defective, or Incorrect Items

We take care to ensure that orders are prepared and shipped appropriately. However, if your watch arrives damaged, appears defective, or differs from the product you ordered, please contact us as soon as reasonably possible.

To help us investigate and resolve the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs or a short video showing the issue, where possible.

• Photographs of the shipping packaging if it appears damaged.

We will review the information and determine an appropriate resolution based on the circumstances and applicable law. Depending on the situation, this may include a replacement, repair where appropriate, or a refund.

Where the issue is attributable to Cavalieri, we will not require you to bear reasonable return shipping costs for the affected product.

We encourage customers to report visible shipping damage or incorrect items promptly. However, any suggested reporting period does not waive or limit rights available under applicable consumer protection laws.

4. Refund Eligibility and Approval

Once an authorized return arrives, our team will inspect the product to verify its condition and confirm whether it meets the applicable return requirements.

We will notify you by email after the returned item has been reviewed.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

If a return does not meet the stated conditions, we will contact you and explain the reason before determining the appropriate next steps, subject to applicable law.

Cavalieri does not charge a standard restocking fee for eligible returns.

5. Refund Processing Time

We aim to process approved refunds as promptly as possible.

Once your returned product has been received and inspected, we generally initiate the refund within 5–10 business days.

After the refund has been issued, your bank, card issuer, or payment service provider may require additional time to post the funds to your account. The time required depends on the payment method and the policies of the relevant financial institution.

Please note that the date on which a refund is initiated may differ from the date on which it appears in your account.

If you have not received your refund after the applicable processing period, please contact us at info@cavalieriglobal.com with your order number so we can assist you.

6. Shipping Fees and Return Costs

The following rules apply to return shipping and the original shipping charges:

Returns for Personal Preference

If you wish to return a watch because you have changed your mind or no longer want the product, you are responsible for the cost of return shipping.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, is defective, or was sent incorrectly due to an error attributable to Cavalieri, we will provide appropriate instructions and cover reasonable return shipping costs where applicable.

Original Shipping Charges

For approved change-of-mind returns, original shipping charges, if any, are generally non-refundable, except where required by applicable law.

Where a return or refund results from an error attributable to Cavalieri, or from another circumstance requiring reimbursement of shipping charges, the applicable charges will be handled in accordance with the relevant circumstances and applicable law.

7. Exchanges

If you would like to exchange your watch for another available product, please contact us at info@cavalieriglobal.com.

Exchanges are subject to product availability and approval. Our customer support team will explain the available options and any applicable shipping arrangements before you proceed.

If the requested replacement is unavailable, we may discuss alternative options, including a refund where applicable.

Products that are damaged, defective, or incorrectly supplied will be handled in accordance with Section 3 and applicable consumer protection requirements.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@cavalieriglobal.com and include your order number.

We will attempt to cancel the order if it has not yet entered processing or shipment. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Because our standard order processing time is 1–2 business days, we recommend submitting cancellation requests promptly.

If a cancellation is approved before shipment, any applicable refund will be processed to the original payment method. Refund processing times are subject to the procedures described in Section 5.

This section does not restrict any cancellation or refund rights that may be available under applicable law.

9. Products Not Eligible for Standard Returns

Products that have been worn, altered, damaged through improper use, or returned with missing components may not qualify for a standard change-of-mind return.

This restriction does not apply where a return, repair, replacement, or refund is required by applicable law, including in circumstances involving defective or incorrectly supplied products.

Any specific exclusions applicable to a particular product or promotion will be disclosed before purchase where required.

10. Warranty and Consumer Rights

This Return and Refund Policy governs standard returns, exchanges, and refunds during the applicable return period.

Any separate product warranty, if applicable, is governed by its own terms and conditions. A warranty claim and a standard change-of-mind return are different processes.

Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies available to customers under applicable consumer protection laws.

Where applicable law provides rights or remedies that differ from this policy, those legal requirements will prevail.

11. Return Shipping Address

Returns must be authorized by our customer support team before shipment. After reviewing your request, we will confirm the appropriate return instructions and destination.

Unless otherwise instructed in writing by our customer support team, the return address is:

Cavalieri — Returns Department

Attn: Jasmine Tiara Williams
2123 Winyah St
Georgetown, South Carolina 29440
United States

Please do not send returns without prior authorization, as we may need to provide additional instructions to identify and process your package correctly.

12. Contact Information

If you have questions about this Return and Refund Policy, need assistance with a return, or would like an update on a refund, please contact us using the information below.

Company: Cavalieri

Email: info@cavalieriglobal.com

Phone: +1 (472) 431-3791

Business Address:

Jasmine Tiara Williams
2123 Winyah St
Georgetown, South Carolina 29440
United States

Our customer support team is available to review return requests, answer questions, and assist customers throughout the return and refund process.

Cavalieri — Fine Timepieces.